FAQs

My Account

How do I create an account?

New accounts can be created with us as you check out with your order or by going to the My Account tab at the top of the page. It will require a name, email address, shipping address, and login name and password.

If you have any trouble or questions, please email us at support@industrialzone.com.

All your information is kept private. Please view our Privacy Policy for more information.

I forgot my password.

If you forgot your password, please go to the My Account tab and click on Forgot your Password, just below the login information. Instructions to reset your password will be sent to the email attached to your account.

My Order

Has my order been shipped?

If you have any questions concerning your shipment, please email us at support@industrialzone.com or call us at +1 (713) 395-1508.

What are the Terms and Conditions?

See full Terms and Conditions

Can I change or cancel an item from my order?

See full Terms and Conditions

Why did my order never arrive?

If your order did not arrive within the time frame specified, please let us know so we can find your order. If the order will be late, then we will contact you to let you know.

What are my payment choices?

You can pay with credit cards, MasterCard or Visa, with Paypal, or with money order. The options will be displayed when you go through the check out process.

When will my backorder arrive?

Backordered items are dependent on the supplier and their stock. Your item will be shipped as soon as the supplier receives new stock. You will be notified when we know the expected time frame for the shipping date. Please email us at support@industrialzone.com if you have any further questions or concerns.

Shipping Options

Do you ship to my country?

We ship to any country in the world subject to US export laws. All products are guarantee with the same promise of fast shipping and delivery and quality.

How are delivery and import charges determined?

Charges for delivery services and couriers can vary widely depending on the route, weight, volume, and documentation required. Import fees vary from country to country. At the time of your order, we will provide you with estimated shipping weights and cost, but these are liable to change. Contact us for specific details on your order.